MxiPOS Standard Services
Our delivery standard is not simply ‘equipment installed’; it is a store that is ready to operate reliably.
Installation is not delivery. Being ready for business is.
We inspect the environment before launch, validate real transactions at go-live, and follow up proactively afterwards. Every service clearly states its deliverables, acceptance criteria, standard price, and included allowance.
Before go-liveCheck the network, power supply, equipment, and store configuration
Go-live dayValidate ordering, printing, payment, and checkout workflows
After go-liveOngoing operational support with proactive follow-up for 30 days
Clear scope · Clear pricing · Clear outcomes
The amounts below are reference values when each service is purchased separately. See the Software Plans page for included benefits; additional services are quoted according to actual requirements.
01 · Menu Setup
Enter approved menus or products, categories, and variants; configure printer routing; and verify each item with the store.
800,000 VND/session
Equivalent value Approx. USD 31
Initial entry included at no extra charge
02 · Staff Account Setup
Create staff accounts and role-based permissions, then verify access to critical actions such as checkout, voids, and discounts so each employee uses the system within their responsibilities.
500,000 VND/session
Equivalent value Approx. USD 19
Initial setup included at no extra charge
03 · Professional Installation
Inspect power, network, checkout positions, printing, and payment conditions on site before installing equipment, connecting peripherals, and completing initial configuration.
800,000 VND/session
Equivalent value Approx. USD 31
Initial installation included at no extra charge
04 · Go-Live Testing
Test ordering, add-on orders, kitchen printing, payment collection, checkout, receipts, cash drawers, and reports against real operating workflows; document issues and complete go-live acceptance.
600,000 VND/session
Equivalent value Approx. USD 23
End-to-end testing included at no extra charge
05 · Merchant Success Lead
Each store receives a dedicated service lead to coordinate launch issues and progress, with proactive follow-ups one day, one week, and one month after initial go-live, plus guidance on owner tools and basic online customer acquisition.
Service benefit Included with an active subscription
Dedicated point of contact included
06 · Legacy Data Migration
When an existing store changes systems, import exportable menu, product, and basic staff data into the new system and verify it with the store.
1,800,000 VND/session
Equivalent value Approx. USD 70
Basic migration included at no extra charge
07 · Role-based Training
Cashiers practise ordering, printing, checkout, voids, and shift handover; store managers learn permission controls and reporting.
1,000,000 VND/session
On-site equivalent Approx. USD 39
POS training included at no extra charge
08 · Go-Live Day Support
New openings and existing stores changing systems can schedule on-site support for their first live day, with assistance for real operating issues during the agreed period.
2,000,000 VND/session
2 hours Approx. USD 31
4 hours Approx. USD 47
1 business day Approx. USD 78
On-site go-live support included at no extra charge
09 · After-Sales Support
For system or equipment issues during operations, we provide remote diagnostics and progress updates. Eligible full-hardware customers also receive coordinated 30-day replacement, 12-month warranty, and loan-equipment support, subject to the applicable terms.
Core support Included with an active software subscription
After-sales support included
Service notes:
Delivery is confirmed against an acceptance checklist: Configuration, migration, installation, and training are documented. Pre-launch end-to-end testing covers at least real ordering, printing, payment collection, checkout, and reporting. Any failed item is assigned an owner and a follow-up action.
Plan services have a clearly defined scope: Menu and account setup are based on customer-approved information. Legacy migration is limited to basic data that can be exported and imported. Each training session lasts one continuous hour; sessions beyond the plan allowance are charged separately. Major menu rebuilds after opening, historical transaction migration, custom integrations, cross-region visits, and additional on-site coverage are quoted separately. Loan equipment is subject to fault assessment, service area, and stock availability. Warranty does not cover accidental or customer-caused damage.
Tell us your store type, number of devices, and target launch or migration date. We will set out the applicable services, included items, and formal quotation clearly.
Get a service plan for your storeThese are recommended service standards and included allowances. Actual coverage, scheduling, pricing, and support are governed by the service agreement confirmed by both parties. Prices exclude applicable taxes.